FAQ

Questions, answered.

What ScatterSpoke does, what's free, and how your data is handled. Still stuck? Email [email protected].

What is ScatterSpoke?

ScatterSpoke runs surveys that work like interviews. You say what you want to know and who's answering. Spoke, the ScatterSpoke interviewer, talks to each person, follows up on what they actually said, and hands you the answer: the themes, the quotes behind them, where groups disagree, and recommended actions. Classic surveys and retro boards are included too, free with no limits.

What's the difference between an agent survey and a classic survey?

A classic survey is a form: you write the questions, everyone answers the same ones, and you read the results. An agent survey is an interview: Spoke asks, listens and follows up on each answer, so you learn why, not only what. Use classic surveys for known questions and trend tracking, and agent surveys when you need the reason behind the numbers.

What does the free plan include?

Unlimited classic surveys and responses, unlimited retro boards, MCP access from Claude or ChatGPT, and ten agent surveys to try, each one a full interview with follow-ups. Pro adds anonymous responses, AI follow-ups on classic surveys and a monthly allowance of agent surveys. There is no trial countdown: Free stays free, and you upgrade from your account whenever you're ready.

Do the people answering need an account?

No. They get a link and answer in the browser; you set the time: 5, 10 or 15 minutes (10 by default). If they use Claude or ChatGPT, their own assistant can answer a survey they were invited to.

Can responses be anonymous?

Yes, per survey, on plans that include anonymous responses. Retro boards can hide names on cards, comments and votes, and keep every card private until the facilitator reveals the board.

Can I run it from Claude or ChatGPT?

Yes. Connect once over MCP with OAuth, ask your assistant for a survey, and the answer comes back to the same thread. Creating, sending and reading surveys works on every plan, including Free; searching across all your feedback is part of the paid plans.

Do you still do retrospectives?

Yes. Retro boards are free on every plan with no limit on boards, people or cards: Start/Stop/Continue, Mad/Sad/Glad, 4 Ls, Sailboat, Lean Coffee and fourteen other formats, or your own columns. When the board is full of sticky notes and you want the reason behind them, an agent survey interviews every person.

Which AI does ScatterSpoke use?

Agent surveys run on large language models from established AI providers. For the current list of subprocessors and how your data is handled, email [email protected].

What about security?

Sign in with Google, Microsoft or email, and SSO is available as an add-on on Business and included on Enterprise. For a security review, email [email protected].

How do I contact support?

Email [email protected] or use the contact page.

Ask your first question.

Free to start. No card. Your first ten agent surveys are on us.