.svg)
Frequently Asked Questions
Quick answers to the quick questions.
Still can't quite find the answer you're looking for?
Reach out to us directly.
How do I start a new retro?
From your team’s retrospective page, click on the plus sign to start a new retro. You will have the option of starting with a blank board that you can customize or from one of our quick launch templates.
How do I invite others to my team?
Your team has a unique invite link that can be shared with anyone you want to include in your retros. This link can be found by selecting the team on the left you wish to invite someone to and then clicking on the teams invite link button on the dashboard.
Facilitator Controls
The person who creates the retrospective will automatically receive facilitator controls for that retrospective. They can restrict card and vote visibility to their authors so that others won't be influenced by what they are saying as well as set a timer and lock the format of the retrospective. They also have the ability to make other team members have the facilitator controls so that multiple people can manage larger retros.
Does it cost money to use?
ScatterSpoke plans start as low as $6 / user / month for features that will take your retrospectives to a whole new level. You get unlimited history / teams, facilitator controls, action item management, and can view analytics about how your team is feeling.
Can I see who is on my team?
You can see everyone who is on your team from your team’s management page. Anyone listed here will have access to all of your team’s retrospectives.
How do I create a program?
From your team’s management page, click the ellipses and select Create Program. You can add any teams you are a member of to your Program. If you’d like to add teams that you are not a member of, share the Invite to Program link from your program’s management page.
How do I add Slack?
First select the team you wish to add the Slack app to, then click on management then integrations. Type the name of the slack channel that you’d like to add the ScatterSpoke bot to, if it doesn’t exist it will create a new channel. Any thing prefaced with @scatterspoke will be added to your teams parking lot.
How do I flag action items?
Each card on your retro board has a bookmark icon that you can click to indicate the need for follow up. When you open a new retro, click on the same icon at the top left of the purple navigation bar to access all of your flagged items from the previous retrospective.
Does my retro ever expire?
As long as you have have an active subscription you will always be able to access your retrospective data. We also offer a variety of way to export data out of ScatterSpoke if you wish to keep a copy for your self.
Is my data secure?
ScatterSpoke servers are hosted in AWS and only accept communication over TLS. Specially designed and segmented security groups/vpc's ensure your data is protected. Payments are done with Stripe and we are committed to staying PCI compliant.
Your IT department will love us, too
ScatterSpoke’s audit package includes not just SOC Type II Certification, but penetration testing and more.
Enterprise levels also include Single Sign-On and 2FA capability.
Check out pricing for all team
sizes here.
Already using ScatterSpoke and want to upgrade, but dreading getting buy-in?
Use our Letter To the IT Department below to explain exactly why upgrading is worth it:
.svg)
More questions?
No problem!
Learn about identifying opportunities for improvement without ever
having to send another feedback survey.
having to send another feedback survey.
ScatterSpoke Retrospectives LLC
Copyright @ 2020