Onboarding

Frequently Asked Questions

What about psychological safety in the feedback?

Psychological safety is vital for effective team feedback. ScatterSpoke ensures this by offering a space where team members can freely express their thoughts during retrospectives or asynchronous feedback channels. Our anonymity foundation provides open communication, allowing for feedback without fear of backlash. Additionally, ScatterSpoke uses machine learning models to further protect anonymity, carefully removing any identifiable information from feedback, thus preventing exposure of personal or sensitive details.

Does it work with just retrospective feedback? Or do I have to add metrics...

ScatterSpoke began as a pioneering agile retrospective tool, turning feedback into actionable data. You can use it for just retrospective feedback or metrics, but the real magic happens when you use both. This combination offers a fuller understanding of your critical issues, enabling more informed decision-making and problem-solving.

We don't have dedicated agile coaches or managers per team...

ScatterSpoke is tailored for organizations like yours without dedicated agile coaches or managers per team. Its automated analysis of feedback and metrics lessens the manual oversight needed, minimizing man-hours spent on data management. And our agile retrospectives are built so that anyone can facilitate them. This translates to direct cost savings, allowing you to reallocate personnel where they're needed most.

Do you support SAFe?

Yes, ScatterSpoke supports SAFe (Scaled Agile Framework). Our platform is designed to accommodate various agile methodologies, including SAFe. Whether your organization is implementing Agile Release Trains, managing a Lean Portfolio, or utilizing any other aspect of the SAFe methodology, ScatterSpoke's features can enhance your processes, streamline reporting, and facilitate continuous improvement.

What about security?

Yes, ScatterSpoke has been SOC 2 Type II compliant from the start, with annual penetration testing ensuring our security policies remain robust. We take security seriously, adhering to the highest standards for data privacy and integrity. Having worked with security teams from large companies, we're confident that our security measures will gain approval from your organization's security team.

Are you sending my data to external AI api providers?

Our AI is entirely created, tested, and hosted in-house, using unique code, algorithms, and machine learning models honed from extensive natural language research. Your data remains private, never shared with major AI providers, ensuring it won't be used to train other large language models.

Do you offer trials?

Yes, we off 14 day trials so you have time to test drive the our platform. If you require more time you can set up a 30-minute call with us, we are more than happy to arrange custom trials for your organization.

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